Hi. How can we help you?

There are a few possible reasons: 

i) Incorrect username or password. Password is case–sensitive, it should contain:

• 6-20 characters
• a minimum of 1 upper case letter (A-Z)
• a minimum of 1 lower case letter (a-z) 
• a minimum of 1 numeric character (0-9)
• Special characters are allowed (@$!%*#)

If this problem persists, please reset your account password. (you may refer here on how to reset password)

ii) Locked account – account locked due to multiple unsuccessful password attempts.

iii) Account suspended due to: 

• Failure to verify your account information, including date of birth, phone number and email address before making a withdrawal.
• Duplicate account.
• Abnormal behavior of the account. 

If your account has been locked, please contact our 24/7 customer support team for assistance.