Why is my withdrawal status showing ‘Success’, but my payment gateway/bank account has yet to receive funds?

A withdrawal transaction with a successful status means that we have paid the funds. Please allow 15-30 minutes for your payment gateway/bank to process the transaction. If the delay is more than an hour, kindly contact our 24/7 customer support team and provide the following details.

Payment Gateway (bKash / Nagad / Rocket)
1. Username
2. Transaction History / Statement

Bank Account
1. Username
2. Bank Statement
(Click here to learn more about the bank statement.)

43955cookie-checkWhy is my withdrawal status showing ‘Success’, but my payment gateway/bank account has yet to receive funds?